Effective Date: Janurary 23, 2025

At itsurvivalguide.ca, we value and respect your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, make purchases, or interact with us. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information from you:

• Personal Information: Name, email address, phone number, billing address, and shipping address.

• Payment Information: Credit card details or other payment methods, collected through secure third-party payment processors.

• Account Information: Username, password, and preferences if you create an account on our website.

• Usage Data: Information about your interactions with our website, such as IP address, browser type, and pages visited.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders, including payments and delivery.

• Provide customer support and respond to your inquiries.

• Send transactional communications, such as order confirmations and shipping updates.

• Improve our website, products, and services.

• Comply with legal obligations and resolve disputes.

3. Payment Security

All credit card and payment information is processed securely using third-party payment gateways that comply with PCI DSS (Payment Card Industry Data Security Standards). We do not store your full credit card details on our servers.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information with trusted third parties, such as:

• Payment processors to complete your transactions.

• Shipping carriers to deliver your orders.

• Service providers that help us operate our website and services.

• Legal or regulatory authorities when required by law.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Payment information is retained only by the secure payment processors we use.

6. Your Rights

You have the right to:

• Access, update, or delete your personal information.

• Opt out of marketing communications by clicking the “Unsubscribe” link in our emails.

• Request a copy of your personal data.

To exercise these rights, please contact us at [Insert Contact Email].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences in your browser settings.

8. Protecting Your Information

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, loss, or misuse. However, no system can be completely secure, and we cannot guarantee the absolute security of your data.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: [email protected]

Thank you for trusting itsurvivalguide.ca with your information. Your privacy is important to us.